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★★★★★

GIGL is reliable for interstate waybills but their customer service is entirely non existent

I use GIG Logistics (GIGL) frequently to send clothing merchandise to my customers across Nigeria. Their physical infrastructure is the best in the country. Their terminals are clean, modern, and very organized. When things go smoothly, a package from Lagos to Port Harcourt arrives in exactly 48 hours. However, God help you if your package gets misplaced or delayed. Their customer service hotline is practically useless; you will be put on hold for an hour, and their social media handles rarely respond to complaints. I recently had a package stuck in their transit hub for two weeks with absolutely no tracking update. I had to physically drive to their head office in Gbagada to create a scene before my package was located. Great logistics network, but terrible communication.

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GIGL has the best tracking app in the country. I love how it notifies you at every stage, from sorting center to dispatch rider. But yes, when the app stops updating, tracking the package becomes a nightmare.

Do not ever use GIGL to send fragile items like glass or televisions. I sent a desktop monitor to Abuja, and it arrived with a cracked screen. They refused to pay compensation because I did not declare the value for insurance. Lesson learned.

Their GIGGo app for intra-city delivery is fantastic. You request a rider on the app, they come to your house to pick up the package, and deliver it across Lagos within 3 hours. It is much safer than using random street dispatch riders.

The queues at their Jibowu terminal during festive seasons are unbearable. You will spend three hours just trying to drop off a small waybill. They need to open more drop-off centers to decongest the main hubs.

For interstate waybills, I switched to Sendbox. They actually use GIGL infrastructure to move the items, but Sendbox customer service is much faster and more polite when issues arise.